Online Ordering and In-Store Pickup at higherplace
We know that visiting a dispensary can feel overwhelming, especially if you are new to cannabis or rediscovering it after years away. That is exactly why we built our online ordering system. At higherplace, we want people to feel comfortable from the very first interaction, whether that happens on a screen or face to face. As the Southwest suburbs premier cannabis shop carrying the best Minnesota cannabis brands, we designed every step of the process to be simple, transparent, and stress-free. Our online ordering option lets you browse our menu, take your time selecting products, and have everything ready when you walk through the door.
We are family owned and community oriented, and that ethos extends into the digital experience. Whether you are a connoisseur who knows exactly what you want or someone who needs a little extra guidance, our team is friendly and ready to help each customer find the right products. You can always call ahead with questions before placing your order, and we genuinely want customers to ask questions. No question is too basic, and no request is too specific.
How Does the Online Ordering Process Work?
Placing an order through our website is straightforward. Browse our live menu, add items to your cart, and proceed to checkout when you are ready. At checkout, you have the option to sign in for member benefits or check out as a guest. If you choose to sign in, you will use your phone number and password. You can also sign up for a new account or use a magic code, which sends a verification email to the address on file. Guest checkout requires no account at all.
Once you are in the cart, your total including tax is clearly displayed. You will then select a pickup time or choose the ASAP option. The checkout screen shows the pickup location along with a link for directions to our store. You will enter your first name, last name (both must match your state-issued ID), your state, phone number, date of birth, and email address. After submitting, a confirmation screen pops up that says “Your Order is In” with an option to keep shopping. You will receive an email confirming the order was placed and a second email notification when your order is ready for pickup. Customers in Chaska, Chanhassen, Eden Prairie, Shakopee, Victoria, Carver, Cologne, Waconia, Jordan, and Shorewood, MN and surrounding communities have found this process incredibly convenient.
What Happens When You Arrive for Pickup
When you arrive at higherplace, you will check in at the front door by presenting a valid state-issued ID. This check-in happens in our Lobby before you enter the retail area. Once verified, you are buzzed through a secure door into our retail space, where a budtender will call your name when fulfillment brings your order out. Your ID is checked a second time at the point of sale when you complete your transaction with the budtender. This two-step verification ensures safety and compliance for everyone in Chaska, MN and surrounding areas.
Behind the scenes, once your order is placed, it is sent to our fulfillment room. The fulfillment manager prints the order ticket, gathers each item into a bin along with the ticket, and delivers the bin to the POS area. This system keeps everything organized and accurate. We allow two guests per budtender in the retail room at one time, and additional guests wait comfortably in the Lobby until space opens up. At higherplace, we focus on quality products and superior customer experience, and that means never rushing anyone through the process.
Payment Methods and Checkout Details
Acceptable forms of payment for both online pickup orders and in-store purchases are:
- Cash brought with you or withdrawn from our ATM located in the Lobby
- Debit cards with PIN entry processed at the point of sale
Credit cards are not accepted. All transactions are finalized in person with a budtender, even for online orders. This keeps pricing transparent and ensures your ID is verified before any product changes hands.
Timing, Cutoff, and Return Policy
You can place an online order up to one minute before we close. Some customers even sit in their vehicle, place an order on their phone, and walk in the door to pick it up almost immediately. There is no minimum lead time required, so the ASAP option truly means as soon as our fulfillment team can prepare your items.
Regarding returns, we do not accept returns due to change of mind or buyer’s remorse. The only exception involves vape cartridges that do not function. Our process for handling defective vapes includes:
- On-site troubleshooting where our team coaches you on techniques to get the cartridge working
- Product replacement with a new cartridge if the unit is confirmed broken or unable to function after troubleshooting
We care about our community and we care about our products. Every policy we have in place is designed to ensure you leave higherplace confident and satisfied with your purchase. If you have any questions before ordering, reach out or stop by. We are here to help.
